Intelligent Automation Business Analyst
Taguig, PHL
5d ago

Intelligent Automation Business Analyst

The Team

The Intelligent Automation Centre of Excellence (IA COE) enables Customer Operations to exceed business and customer outcomes through the integrated application of Lean process improvement with automation capabilities including robotics, workflow, and other emerging technologies.

This approach focuses on maximizing customer value while minimizing waste. We are shifting the management approach from vertical silos to optimizing the flow of information, products, and services horizontally across technologies, market events, and operations to customers.

The Role

The IA Business Analyst is a key member of the team, working as a champion for Business Process Improvement, orchestration and automation.

The role works very closely with the IA Delivery Lead, IA Developers, IA Operation and Control Admins, Solution Architects, and Business SMEs, and would be required to help other team members as required.

The role requires good technical and business analysis skills and is responsible for understanding the system requirements for automating and orchestrating Business Processes through Workflow and RPA, assessing the impact of changes, analyzing and documenting the requirements, and communicating and delivering those requirements as part of the implementation team.


  • Participating in the definition and improvement of the overall Intelligent Automation value proposition.
  • Have an up to date view of the latest BPM, BPMS and RPA technologies and innovations and contribute to the IA Delivery Methodology and Strategy.
  • Define and develop the quality standards for Intelligent Automation to ensure that work is done to the highest possible standard.
  • Conduct initial Business Process analysis to assess suitability of projects and build the pipeline, and to prioritize the pipeline against agreed criteria.
  • Identify project partners and interests, opportunities and challenges, business services and processes impacted.
  • Develop Business Case, define the impact, establish project and solution scope, manage the resources required for delivery, and explore solutions.
  • Analyze Business Process, assess impact and assess risks, identify problems and key functionality such as tasks and services and describe users.
  • Identifying the key performance indicators and manage monitoring requirements.
  • Describe and model the As-Is, identify process improvements and reengineer orchestration potential
  • Define Business Concepts, objects and rules, as well as any required data models.
  • Define non-functional service level requirements, (volumes, scalability, availability, security) and plan the Service implementation alongside the IA Operation and Control Admins.
  • Capture, manage and communicate functional and non-functional requirements.
  • Support the team in the design, build and implementation of the overall solution.
  • Review, contribute to, and support test plans and scripts.
  • Set out requirements for any required user training, run workshops and training sessions.
  • Provide technical support in operation to the Business Owners, Users and IA Operation and Control Admins.
  • Actively participate within the team, providing timely updates to partners during project delivery
  • Experience / Skills

  • Excellent and effective communicator, both verbally and written, to all levels of management, and externally
  • Experience in business and system analysis, and Business Process Management, including process improvements and process reengineering (Kaizen, Six Sigma, Lean)
  • Familiarity with software development and implementation lifecycle.
  • Experience in Business Process modelling and use of the BPMN standard.
  • Experience in Workflow and RPA development and implementation lifecycle, preferably experience with IBM BAW and UiPath.
  • Experience of defining Business Data models, objects and services, and mapping data between services.
  • Excellent collaborative skills, ability to work with others to deliver to specification
  • Passion for solving problems and excellent analytical skills
  • Solid project management skills and ability to meet deadlines
  • Passion for continued learning and development
  • Qualifications

  • Minimum undergraduate qualification in technology related subject is preferred, e.g. IT, Computer Science
  • 4-6 years of experience working on similar position in a corporate organization
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