Specialist, CRM Operations
S&P Global
Makati City, Philippines
3d ago

S&P Global Market Intelligence

The Role : Specialist, CRM Operations

The Grade (Relevant for internal candidates only) : 08

The Location : Makati City, Philippines

Shift : This is a permanent night-shift position

The Team : We are a global team with presence in India, Pakistan and the Philippines. We support the commercial front-line team in the Order-to-Cash workflow.

We enjoy an interesting position within the organization and are continuously growing as we integrate our operations with other departments to provide assistance to an ever-increasing list of individuals and departments.

The Impact : The CRM Ops team plays a critical role in the commercial buying experience. In this role, you will be responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience.

What’s in it for you : Our Company prides itself on being an equal opportunity employer and results faced meritocracy. We set high standards and value accountability for all.

At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for the team.

Responsibilities :

  • Pricing new sale and renewal quotes in Salesforce
  • Draft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce
  • Assisting internal partners in fixing net renewal rate (NRR) in salesforce Einstein and providing support
  • Participating in data governance projects and assist with clean-up activities within salesforce.
  • Participating in UPF projects and assist with providing meaningful solution.
  • Resolving general inquiries related to new sales and renewals.
  • Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.
  • Collaborate with different internal departments such as order management, legal, fulfillment, Cash apps and collections to resolve client queries.
  • Requirements :

  • Strong comprehension, oral and written communication skills.
  • Knowledge of MS office (Word, Excel, and PowerPoint) is a plus.
  • Familiarity with Salesforce is a plus
  • Attention to detail, self-motivation, positive mindset, excellent work ethic
  • Ability to work independently with minimum supervision
  • Strong organization, multi-tasking and prioritization skills
  • Commitment to integrity and excellence with a client-first mindset
  • Ability to multi-task while working under pressure
  • Must be flexible to work in a night shift schedule.
  • LI-CBS

    S&P Global Market Intelligence

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, visit www.spglobal.com / marketintelligence.

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

    Only electronic job submissions will be considered for employment.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form