Sales Support Representative Americas

Lexmark

Philippines, AP

4d ago

Responsibilities

Manage the assigned mailbox / es

Provide product recommendations based on customer requirements

Create, edit, monitor approval and communicate special bids (Traditional, MPS, Quickbid, Demo,

Bid Desk) to relevant parties

Establish oneself as a valued resource that Lexmark partners can contact to receive information

on Lexmark products, programs, pricing and value proposition

Create and edit flyers, presentations and other marketing materials of Territory Sales Managers

TSMs) for their meetings, trainings and other face to face activities

Compile product blurb for the partner’s site / portal

Entitle MPS Elite devices

Manage and monitor cases in Dynamics from creation to closure

Facilitate the resolution of technical support issues

Process rebates claims (MDF, Special Bid, SLED)

Respond forecasting inquiries of account managers

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES :

Partnering*

Aligning Customers

Building Relationships

Communicating Effectively

Negotiating

Setting Expectations

Spanning Boundaries

Insight*

Analyzing Capacity

Building a Business Case

Evaluating Customer Experiences

Gathering Intelligence

Identifying Options

Prioritizing Stakeholder Needs

Business Context

Solution*

Articulating Value

Facilitating Organizational Change

Formalizing Commitment

Leveraging Success

Managing Projects

Resolving Issues

Effectiveness*

Accelerating Learning

Aligning to Sales Processes

Building Business Skill

Embracing Diversity

Executing Plans

Solving Problems

Making Ethical Decisions

Managing Knowledge

Maximizing Personal Time

Using Technology

Taken from http : / / salestrainingdrivers.astd.org /

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS :

Education : College Graduate

Experience : 2 years BPO work-related experience

fluency in verbal and written Spanish and English language with reporting and analysis experience

ORGANIZATIONAL CHART :

CCC Director

Senior Manager - Global Supply Chain Operations

2 Line Manager - Global Procure to Pay Operations & Practices

Sourcing OPs NA

AUTHORITY & DECISION RIGHTS :

Works closely with the Territory Sales and District Managers on decisions that will impact our partners. Share inputs to the manager or perhaps the stakeholders in cases which highly impact the business and where decision escalation is required.

INTERFACES :

Will communicate daily with the AMs. TSM’s, DAM’s and the accounts they manage, peers (both in the primary team and cross-functional teams), manager and stakeholders in the geography being supported.

CAREER PROGRESSION :

Successful overlay support can lead to lateral or vertical movements to other posts in the Lead to Contract teams or other departments.

Vertical progression in one’s role is also a possible movement with both metrics and tenure as criteria.

WORKING CONDITIONS :

Mostly in an office set-up with rare travel opportunities.

OTHERS : N / A

N / A

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