Sales Support Representative Americas
Lexmark
Philippines, AP
4d ago

Responsibilities

  • Manage the assigned mailbox / es
  • Provide product recommendations based on customer requirements
  • Create, edit, monitor approval and communicate special bids (Traditional, MPS, Quickbid, Demo,
  • Bid Desk) to relevant parties

  • Establish oneself as a valued resource that Lexmark partners can contact to receive information
  • on Lexmark products, programs, pricing and value proposition

  • Create and edit flyers, presentations and other marketing materials of Territory Sales Managers
  • TSMs) for their meetings, trainings and other face to face activities

  • Compile product blurb for the partner’s site / portal
  • Entitle MPS Elite devices
  • Manage and monitor cases in Dynamics from creation to closure
  • Facilitate the resolution of technical support issues
  • Process rebates claims (MDF, Special Bid, SLED)
  • Respond forecasting inquiries of account managers
  • COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES :

    Partnering*

  • Aligning Customers
  • Building Relationships
  • Communicating Effectively
  • Negotiating
  • Setting Expectations
  • Spanning Boundaries
  • Insight*

  • Analyzing Capacity
  • Building a Business Case
  • Evaluating Customer Experiences
  • Gathering Intelligence
  • Identifying Options
  • Prioritizing Stakeholder Needs
  • Business Context
  • Solution*

  • Articulating Value
  • Facilitating Organizational Change
  • Formalizing Commitment
  • Leveraging Success
  • Managing Projects
  • Resolving Issues
  • Effectiveness*

  • Accelerating Learning
  • Aligning to Sales Processes
  • Building Business Skill
  • Embracing Diversity
  • Executing Plans
  • Solving Problems
  • Making Ethical Decisions
  • Managing Knowledge
  • Maximizing Personal Time
  • Using Technology
  • Taken from http : / / salestrainingdrivers.astd.org /
  • EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS :

    Education : College Graduate

    Experience : 2 years BPO work-related experience

    fluency in verbal and written Spanish and English language with reporting and analysis experience

    ORGANIZATIONAL CHART :

    CCC Director

    Senior Manager - Global Supply Chain Operations

    2 Line Manager - Global Procure to Pay Operations & Practices

    Sourcing OPs NA

    AUTHORITY & DECISION RIGHTS :

    Works closely with the Territory Sales and District Managers on decisions that will impact our partners. Share inputs to the manager or perhaps the stakeholders in cases which highly impact the business and where decision escalation is required.

    INTERFACES :

    Will communicate daily with the AMs. TSM’s, DAM’s and the accounts they manage, peers (both in the primary team and cross-functional teams), manager and stakeholders in the geography being supported.

    CAREER PROGRESSION :

    Successful overlay support can lead to lateral or vertical movements to other posts in the Lead to Contract teams or other departments.

    Vertical progression in one’s role is also a possible movement with both metrics and tenure as criteria.

    WORKING CONDITIONS :

    Mostly in an office set-up with rare travel opportunities.

    OTHERS : N / A

    N / A

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