Consultant, IT Process Management - SRT Lead
Cardinal Health
Taguig, National Capital Region, Philippines
6d ago

What IT Process Management contributes to Cardinal Health

IT Process Management is responsible for developing, implementing, maintaining and governing standard IT policies, processes and procedures.

Responsible for the operational management of the IT Service Management (ITSM) / ITIL processes, including but not limited to change, problem, incident, event, asset, and service request and strategic supplier management.

  • Designs, analyzes, and provides operational metrics to highlight opportunities to increase efficiency, optimize cost and reduce risk.
  • Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration.
  • Partners with external suppliers, business clients and internal IT solution owners, to drive a 'business as a service' culture.
  • Qualifications

  • Bachelors Degree in related field or equivalent work experience
  • 4+ years experience in related field preferred
  • Preferred ITIL certification or equivalent preferred
  • What is expected of you and others at this level

  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
  • May contribute to the development of policies and procedures
  • Works on complex projects of large scope
  • Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
  • Completes work independently receives general guidance on new projects
  • Work reviewed for purpose of meeting objectives
  • May act as a mentor to less experienced colleagues
  • Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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