Customer Support
168 Commercial Information Technology Co.
Makati, PH
3d ago
source : Bossjob

168 Commercial Information Technology Co. is on the search for a Customer Support Representative with experience in accounts related to gaming, bank transactions (deposits, withdrawals, and bills), and international services.

Job Description

  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
  • Maintaining customer focus and responding to customer queries in accordance to company guidelines
  • Support and guide customers with all requests, escalating and following up where necessary
  • Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
  • Keep up to date with new information / policies
  • Collaborate with our Fraud and Payments team in order to resolve customer queries
  • Collaborate with our CRM team
  • Supporting and guiding customers with all requests and escalating and following up where necessary
  • Qualifications

  • At least 1 year experience in CS Agent / Officer position with relevant gaming industry experience would be an asset.
  • Knowledge of Blockchain, Crypto etc. would be an asset.
  • Basic office skills including knowledge of Microsoft Word and Excel.
  • Capable to communicate in English.
  • Requirements

  • Willing to work on-site (rotate shift)
  • A team player that can work independently.
  • Ability to think critically and draw from experience to make decisions.
  • Care in dealing with sensitive information.
  • You have a positive and a can-do attitude with a flexible approach
  • Strong customer orientation, and eager to contribute to startup team.
  • Ability to deal with ambiguity and identify customer’s needs.
  • The ability to organize and manage multiple priorities.
  • An excellent listener l Smart and flexible
  • Salary : P15,000 - P25,000. Negotiable based of experience and qualification.

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