168 Commercial Information Technology Co. is on the search for a Customer Support Representative with experience in accounts related to gaming, bank transactions (deposits, withdrawals, and bills), and international services.
Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Support and guide customers with all requests, escalating and following up where necessary
Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
Keep up to date with new information / policies
Collaborate with our Fraud and Payments team in order to resolve customer queries
Collaborate with our CRM team
Supporting and guiding customers with all requests and escalating and following up where necessary
At least 1 year experience in CS Agent / Officer position with relevant gaming industry experience would be an asset.
Knowledge of Blockchain, Crypto etc. would be an asset.
Basic office skills including knowledge of Microsoft Word and Excel.
Capable to communicate in English.
Willing to work on-site (rotate shift)
A team player that can work independently.
Ability to think critically and draw from experience to make decisions.
Care in dealing with sensitive information.
You have a positive and a can-do attitude with a flexible approach
Strong customer orientation, and eager to contribute to startup team.
Ability to deal with ambiguity and identify customer’s needs.
The ability to organize and manage multiple priorities.
An excellent listener l Smart and flexible
Salary : P15,000 - P25,000. Negotiable based of experience and qualification.