Job Description :
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding.
Our team is composed of goal-oriented and strategic-thinking individuals and we are looking for attentive and analytical people to join us as a Real Time Analyst.
If you are a Real-Time Analyst aiming for a global career, do not miss this opportunity!
As a Real Time Analyst, your responsibilities include :
Establishing and maintaining communication with clients and / or team members; understanding needs and resolving relevant issues; and
Producing solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
College graduate of any field
1-2 years of experience in workforce management preferred
Work experience with call center applications such as CMS Avaya Supervisor or Genesys preferred
Ability to work with MS Office : MS Excel 2010 Advanced Formula and Formula Application
Efficient in managing time and keeping track of multiple schedules, meetings, and initiatives
Can work independently