Real Time Analyst | Clark
Sutherland Global Services Philippines, Inc
Central Luzon,Philippines
2d ago
source : Monster

Job Description :

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding.

Our team is composed of goal-oriented and strategic-thinking individuals and we are looking for attentive and analytical people to join us as a Real Time Analyst.

If you are a Real-Time Analyst aiming for a global career, do not miss this opportunity!

As a Real Time Analyst, your responsibilities include :

  • Monitoring real-time queues and identifying potential issues;
  • Supporting, creating, and overseeing proper documentation of processes and / or employees and ensure adherence to policies and guidelines;
  • Establishing and maintaining communication with clients and / or team members; understanding needs and resolving relevant issues; and

    Producing solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.

    QUALIFICATIONS :

    College graduate of any field

    1-2 years of experience in workforce management preferred

    Work experience with call center applications such as CMS Avaya Supervisor or Genesys preferred

    Ability to work with MS Office : MS Excel 2010 Advanced Formula and Formula Application

    Efficient in managing time and keeping track of multiple schedules, meetings, and initiatives

    Can work independently

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