Japanese / English Customer Support Agent $1000 Sign-on bonus
5CA
Malabon, PH
1d ago

We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers : connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.

What will I do?

As a player support agent, your duties will include but not be limited to :

  • Handling customer support (e-mail and live chat no phone calls) by doing things like
  • Help players with account issues (compromised accounts, updates, etc.)
  • Resolve issues regarding refunds, purchases not going through, etc.
  • Assist players resolve technical problems with the game
  • Answer gameplay inquiries and helping sort out gameplay issues
  • Check updates & newly released content for the game you’re supporting
  • Take assigned training modules to help you improve even further in your job
  • Attend your weekly meeting with a team of 10-15 fellow agents and your manager
  • In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

    And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead.

    And, of course, you will be paid as if you were already working, during your training.

    Working from home

    Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home Working remotely is the perfect way to work in our current, digital world.

    About us

    5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

    Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages.

    We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.

    As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and / or Instagram.

    For further details, please refer to our privacy policy .

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