As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.
Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
SUMMARY OF RESPONSIBILITIES
Proactively manages the sourcing and recruitment operations activities of Baguio site to employ, place and / or transfer internal and external candidates for agent positions ensuring adequate and timely staffing
Ensures the sites are effectively staffed with quality associates with focus on employee retention
Acts as Company advocate within the community to identify sources of candidates by initiating and maintaining relationships with outside sources such as employment agencies, job fair sponsors, local chambers of commerce, schools and colleges, or through other business channels
Utilizes multiple sourcing techniques including website postings, employee referral programs and a variety of low-cost recruitment sources
Builds and implements community relations programs related to recruitment strategies
Builds pool of qualified applicants reducing lead-time required to fill jobs quickly
Complies with federal and state employment laws and regulations
Emulates best practices in the field of employment
Creates processes that are efficient, effective, and customer-focused
Educates managers as needed on employment law
Designs and places employment advertising
Monitors selection criteria and testing techniques to ensure compliance to standards and participates in the development and implementation of revisions
Two (2) or more years of successful leadership experience in Talent Acquisition
Call center experience strongly preferred
Business-related college degree or equivalent combination of education and experience in HR or general business
KNOWLEDGE / SKILLS / ABILITIES
Strong knowledge of local employment laws with ability to ensure legal compliance related to recruiting activities
Proven ability to successfully recruit agents to maintain retention and meet demands of high volume recruiting needs
Demonstrated success as a business partner in providing leadership in a fast paced, customer focused environment
Ability to develop and maintain strong business relationships both internally as well as externally
Ability to influence others and present a positive Company image
Demonstrated ability to adapt practices and techniques to changing priorities and issues while still maintaining compliance over employment program
Demonstrated personal drive and sense of urgency
Meticulous attention to meeting timelines
Demonstrated ability to lead and motivate recruiting staff to meet objectives