The Customer Care Specialist support customers by providing helpful information, answering questions, + responding to complaints.
The Customer Care Specialist provide front line support for customers to ensure customer satisfaction with our products, services + features;
Interact with customers using different media to solve challenges, give advice while offering rates, and options for future bookings;
Work with our operational care teams and / or other overseas offices to ensure all operational delivery tasks are achieved as per the customer promise.
Your Tasks + Responsibilities
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
Your Skills + Experience
With experience in the international freight forwarding industry and have a good understanding of the market
With working knowledge of MS Word, Excel, Outlook and Power Point
Strong Customer + stakeholder relationships
Strong time management
Resilient, takes responsibility, and passionate in providing Customer Excellence
Good Reasons to Join
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader.
These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.
Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment.
We offer performance driven remuneration and total rewards and benefits.