Enterprise Senior Business Analyst
TeleTech is seeking a Senior Business Analyst to join our Technology Innovation Group Information Technology Project Management Organization (TIG ITPMO).
We’re a global company that is 46,000+ employees strong. We design, build, and operate exceptional customer experiences (CX).
In today’s fast-paced world, it is not easy to create meaningful connections with your customers, but that is where we come in.
We have been delivering incredible customer experiences for 37 years by unifying our core capabilities of technology, services, and strategy.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses that empower global and emerging brands to drive top-line revenue, generate efficiency and cost savings, and enable long-term, sustainable growth.
The Enterprise Business Analysis team serves a pivotal role between TeleTech Enterprise Services (which include such organizations as Human Capital, Legal, and Communications) and IT functional domain engineering groups.
The Enterprise Senior Business Analyst will work with minimal supervision alongside Enterprise Services stakeholders and IT subject matter experts to capture, validate, and document business and technical requirements and ensure that proper approvals and stakeholder review of all requirement and test documents are conducted before official handoff to the TIG - ITPMO for launch and execution.
What you’ll be doing :
The Enterprise Senior Business Analyst will be a liaison between business stakeholders and IT to elicit, analyze, document, communicate, prioritize, and validate requirements and test cases for new Enterprise Services and IT technology implementations.
The Analyst will understand business problems and can diagram complex business interactions and processes to use in eliciting technical business requirements.
The Senior Business Analyst should have an interest in enterprise network architecture, telecommunications, cloud computing, and overall contact center technology.
You will be responsible for :
Desired Skills and Experience :
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