Service Desk Coordinator
Transnational Diversified Group
Taguig, Metro Manila, Philippines
6d ago
source : Kalibrr, Inc.

Job Description

  • Take ownership of customer incidents and requests by providing telephone, remote and email support to our clients and logging incidents and requests
  • Troubleshoot and resolve issues on our partners’ proprietary hardware and software systems
  • Solve issues with first call resolution for computer hardware and software problems through troubleshooting techniques
  • Perform configuration and troubleshooting of VPN Clients, Printers on Terminal / Citrix servers, Printer Servers, Office 365, Macs, and workstation network connectivity issues
  • Minimum Qualifications

  • 1-3 years of related experience.
  • The aptitude to provide hands-on experience with the following technologies : Active
  • Directory, Citrix, Macs, Office 365, and Microsoft Office.
  • The ability to communicate clearly. You can explain just about anything to anyone and you are comfortable communicating over the phone and in writing.
  • Strong customer service skills and a passion for creating an un-matched customer service experience
  • The ability to deliver excellence independently and collaboratively.
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • A Rockstar candidate will have :

  • A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and / or training or equivalent combination of education and experience.
  • The availability to work flexible hours is strongly preferred.
  • Preferred Certifications :

  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Microsoft Technology Associate (MTA)
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