Position Overview :
As an Associate Technical Account Manager (TAM) to join our Technical Account Management team located in Cebu, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business.
You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate knowledge of web architecture.
Having these attributes will help the team consistently exceed customer requirements. This role will also require a supportive role for the Sr.
TAMs as part of a mentorship program where the Associate TAM can learn and benefit from increased customer issues and situations that will have Sr.
TAMs help them navigate the complex issues.This role will require the Associate TAM to also be the Tier 2 support person to work with the Platform Support team on helping support our paying customers on the Technical TrustArc products such as Cookie Consent Manager Professional and Advanced and Website Monitoring Manager.
Identify opportunities to help expand customer adoption of TrustArc products
Required Skills :
Required Equipment (due to CoVid19 situation) :
Expected Competencies The personal and professional competencies required for success in the role include : Service Orientation : Must demonstrate a strong service orientation.
This includes promoting internal and external client satisfaction by anticipating needs, responding appropriately to feedback, setting reasonable expectations, following through on commitments, and responding to inquiries with accurate information and outstanding service.
Achieving Results : Holds self and others responsible for goals, outcomes, deadlines and objectives. Sets high standards for work output, attending to every detail and not considering work complete until it complies with standards.
Actively seeks and encourages feedback. Solves technical problems in a logical manner. Uses intuition, past experience and a proven, consistent process to approach decision-making.
Communication : Effectively and concisely communicates using all common business channels (e.g. email, telephone, meetings, video calls, screen sharing etc.
Ability to influence and gain commitment across different organizations and functions. Experience communicating and resolving issues across all levels, up to senior leaders.
Teamwork : Works in a positive and constructive manner with other employees inside and outside own area of responsibility to set and achieve team goals.
Actively shares knowledge, experience, and ideas with other team members. Commits to and is accountable for individual and mutual goals when working as a team.
Fosters a team spirit at all times.
Leadership : Willingly takes control of professional development. Motivates and guides others within their own sphere of influence to achieve goals.
Creates, articulates and ensures common understanding and execution of TrustArc’s vision and strategy. Focuses efforts and makes decisions according to importance and impact.