The Change Management Lead plays a key role in ensuring the GS Finance transformations meet objectives on time and on budget by increasing employee adoption and usage in the responsible area or geography.
The Change Management Lead will focus on the people side of change including changes to business processes, systems and technology, job roles and organization structures.
The primary responsibility is creating and implementing change management strategies following a consistent methodology and plans that maximize employee adoption and usage and minimize resistance primarily in region and maybe outside the region.
The Change Management Lead works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
All in close collaboration with other consultants, functional partners to ensure they are following the methodology when they are responsible for the change work.
Apply the change management process and tools to create a strategy to support adoption of the changes required by the GS finance transformations
Act as Subject Matter Expert in change management for project leaders and broader organisation
Provide oversight over all change management related activities including : Preparing for change : perform current state assessment, define change management plan, create change management team, identify and manage sponsor and stakeholders Managing change : Develop and implement change management plans that includes communication, sponsor, training, coaching and resistance management plans Reinforcing and sustaining change : Collect and analyze feedback, diagnose risks and gaps, manage resistance to change, implement corrective actions and celebrate change success
Support the design, development, delivery and management of communications related to the supported project(s)
Track progress for the change initiatives and report issues
The Change Management Lead partners with finance delivery leads, project teams in region and / or across the globe, BUF partners, GS CM&C team, HR business partners and others and other peer relationships required to support efficient collaboration, planning and delivery of Change initiatives and projects
Operate as member of the Global GS Finance Change & Communications team, representing the unique challenges and needs for Change Management & Communications on be behalf Finance.
Manage, mature and promote the use of Change Management and Communications frameworks and processes across Global Services to ensure best engagement and delivery methods are employed that maximize efficiencies and value across the operating model
Collaborate with and maintain appropriate networks internally and externally to GS to maximize engagements, ensure One Voice of GS and value in a consistent way across regions.
Examples are regional change networks and communication networks.
Organizational and Team Development
Support and engage leaders in finance driving sponsorship, change management capabilities and change leadership
Coach managers and supervisors in driving change and building change management capabilities
Consult and coach project teams to drive high performance and strong change management capabilities
Assess needs and execute plans to continually mature and expand the change management skills and capabilities in the GS organization
Fueling the Change community
Actively look for new Change management tools and interventions and propose experiments to apply and learn from these
Actively share our change management ways of working within and outside GS to become a thought leader for the region / enterprise.
7+ years of progressive change and communications management experience
Thorough understanding of Change Management principles, delivery methodologies and tools to delivery successful Change programs;
PROSCI certified practitioner willing to obtain in first 6 months.
Proven results in performing business readiness activities, including stakeholder management and communication planning and delivery
Strong partnership with peers and other senior partners / leaders (sr. managers VP) developing and implementing communications or change management programs
Exceptional communication skills both written and verbal
Excellent listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large transformations and process change efforts
Experience in leading team interventions is an advantage