Fraud and On-Boarding Analyst
Ortigas Center, Pasig City
3d ago

We have created this role as we require an online card fraud subject matter expert who can help us adequately monitor transactions for fraud to mitigate chargebacks proactively.

This is a high-impact role due to the direct impact on seller happiness and our chargeback rates - which are tied to the business's bottom line and reputation.

The role will be responsible for (but not limited to) :

Duties and Responsibilities

  • Seller Risk Onboarding, AML, CTF, KYC & Sanctions checks (70%)
  • Reviewing sellers for content policy violations & fraud
  • Banning sellers who are fraudulent or pose a high financial risk to Account
  • Conducting KYC and Sanctions checks on new sellers
  • Involves using 3rd party KYC & sanctions tools to verify sellers
  • Emailing sellers for information and providing risk-specific support to sellers
  • Managing Ad-hoc compliance projects & handling suspicious seller escalations from other departments
  • Fraud and Chargebacks (30% )
  • In addition, it require online card fraud knowledge with the expectation of contributing to the monitor of transactions and process chargebacks disputes.
  • Fraud Prevention :
  • Monitoring transactional fraud rules to mitigate card and PayPal fraud.
  • Conducting buyer / order fraud investigations and working closely with seller risk to escalate any suspicious sellers.
  • Making decisions such as refunding / rejecting high-risk orders and banning buyers.
  • Monitor all internal and external alerts to refund potentially fraudulent orders.
  • Working on tips / escalations from the risk and compliance team or other teams.
  • Chargebacks :
  • Monitoring dispute queues and responding to chargebacks
  • Defending chargebacks (both for fraud and service reason codes) for MC, VISA, AMEX, and PayPal effectively and efficiently.
  • These including anything else your manager / team requires you to work on
  • We'd love to hear from you if

  • You have at least three years of experience actively working in online order fraud monitoring, chargeback rebuttals, and merchant onboarding KYC checks.
  • You have worked in a card-not-present environment where the goods / services being sold are intangible (, not a physical product).
  • You know the global payments industry, including card payments, PayPal, bank transfers, card scheme rules, new chargeback regulations, and arbitration rules.
  • You are comfortable as an individual contributor building a new process and working closely with a team for other daily workflows.
  • You are comfortable working with Excel / Google spreadsheets to creating behavioral patterns from large data sets.
  • You are a self-starter who can organize and manage your work efficiently and independently.
  • You are comfortable with fast-paced change and process improvements.
  • You are comfortable with working weekend shifts.
  • You are fluent in spoken and written English and can work effectively with remote teams.
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form