Service Desk Analyst
Zmg Ward Howell Inc
National Capital Region, PH
6d ago
source : jobs4it

National Capital RegionJob Responsibilities : Proactive monitoring of the companyâ s environment overall health status on a 24x5.

5 basis Application CTS System Checks (Pre Trading, Trading, Post Trading, Report Generation, etc)Network (ICMP, SNMP, HSRP, SNRP, VRRP, BW, Link State, Port Channel, CPU Usage, Memory Usage, Environment Status, Module Status, IDS State)Hardware (IDRAC, OMSA, System Chassis -

processors, memory, fans, temperature, power supply, CMOS batt, voltage probe, power consumption, etc)OS ( CPU, Memory, Disk, BW, LAN state, etc)Database (Status and availability)Tools (OMSA, Zenoss -

status and notification)Websites

  • Perform pre-trading, trading, and post-trading daily checklists to make sure that the environment is at its optimal health Do a level 1 troubleshooting as defined by Support and perform timely escalation of the alertsServe as the first point of contact by the market centers for any concerns / issues they may haveManage the issue throughout its complete life-
  • cycle, from initial logging to closure, and coordinate resolution with the appropriate parties and Vendors to resolve issues.

    In case of a Service Impacting issues, we are responsible for handling Serious Incident Process which includes Timely Service Notification to all parties, Hosting a Conference Bridge, and Providing Incident and Post Mortem ReportsResponsible in identifying recurring incidents and perform problem management to minimize business risk by putting a permanent resolution to such issues.

    Cater request fulfilment - this comprises any request or special instructions stakeholder asks SD to do.Responsible in providing a weekly and monthly incident and capacity status report Experience, Qualifications and Skills -

  • 5+ years of experience in operating mission-critical enterprise system, candidate with more experience will be considered for the role of Operation Lead;
  • Good understanding on Linux and scripting languages; - Familiar with incident management and production control proceduresManage systems monitoring of operating market centers by executing regular checks and watching status on operation panels
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