Collections Specialist (Business to Business)
Wells Fargo
Manila, National Capital Region, Philippines
11h ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

Wells Fargo Commercial Capital involves two lines of businesses Wells Fargo Capital Finance and Wels Fargo Equipment Finance.

Wells Fargo Capital Finance provides capitalization to corporations, companies and government institutions as part of a factoring agreement to finance their operations through Trade Capital and Specialty Services.

Industries includes department stores, logistics, trucking, staffing, health care, food services, freight, transportation, consulting and government* Factoring Collections team provides collection service for outstanding accounts due at DD+1.

Wells Fargo Equipment Finance is a Fully Integrated Leasing and Equipment Finance Company. It is the leading provider of Equipment Finance Solutions in the United States with more than 316,000 clients covering all 50 states and Canada.

Industry and Asset-type specialists in the U.S. and Canada devoted to Construction Equipment, Commercial and Specialty Vehicles, Healthcare, Energy / Marine, Solar, Vendor Finance Programs, Corporate / Private Aircraft, Rail.

Wells Fargo provides a wide range of loan and lease solutions, from small and high volume standardized financings to large, customized, and highly structured transactions.

Equipment Finance Team provides collection service for outstanding accounts due 5 to 60 days

About the Role

Internally known as Equipment Finance Representative 2. Responsible for supporting, reviewing, negotiating and adjusting a primarily medium to high risk portfolio consisting of more complex delinquent / problem loans of high level collateralized accounts which require special handling and / or analysis.


Contacting business customer for collections purposes which may include skip tracing

Analyzing credit / account information, handling workout and restructuring problem loans and payment plans

Analyzing vendor program remedies / recourse to determine loss projections

Supporting vendor programs and volume goals through regular and consistent vendor interaction

Assisting in preparation of legal actions

Analyzing account equity to determine loss projections

Monitoring portfolio for policy compliance for BQR, CQR and adherence to risk ratings.

Market Skills and Certifications

Essential qualifications

Completed 2 years of tertiary education

At least 2 years of experience in collections, preferably in a business to business campaign

Experience in skip tracing is an advantage

Excellent command of the English language - written and verbal

Amenable to work in McKinely Hill Taguig

Amenable to work in shifting schedules

Benefits overview : Competitive


Compensation (Global In-House Company / Global Capability Center)

15% night differential pay for those who are eligible

Retirement Plan

Medical coverage plus free dependent on first day of employment

Life insurance

Paid time-off and sick leave with option to cash-out or carry over unused paid time-off

Merit-based compensation or Pay-for-performance

Tuition Fee Reimbursement Program

Wellness Programs

In-house fitness center with personal trainer

Sleeping quarters

Shuttle service to and from key point areas

Free parking space and provision for bike racks

State-of-the art-building facilities

Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more

Discover Wells Fargo.

Click here to hear from our team members.

We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more.

Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us.

Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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