Internal Communications Manager
Ninja Van
Greater Manila Area, Philippines
2d ago

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.The Internal Communications Manager is expected to build and grow communications among different internal stakeholders within Ninja Van Philippines.

With the overall objective of helping drive engagement and build culture among Ninja Van employees, the Internal Communications Manager must effectively and creatively implement different communications and engagement programs surrounding internal announcements, business transformation programs, and employer branding campaigns.

Main Duties

  • Internal communications : Gain an in-depth understanding of the company story, its people, services and operations, and stakeholders.
  • Strategize, plan, and execute relevant internal communication activities to support business objectives.
  • Write cohesive and compelling communications across a variety of formats and platforms, and geared towards a variety of socioeconomic and cultural demographics, to ensure alignment and understanding of company vision and goals, as well as disseminating relevant announcements
  • Own the company newsletter and other internal comms channels, planning out and writing content while ensuring healthy readership and engagement among employees.
  • Have a keen eye for culture and people management trends and make appropriate recommendations regarding internal communications strategy
  • Measure success metrics for internal communication programs and activities
  • Culture and engagement : Foster and develop productive relationships with company employees across all departments on both local and regional levels
  • Understand and appreciate the sentiments and motivations of the company’s blue-collar workforce, supporting issue resolution and people management policies within the company
  • Plan, organize, and executive events and other engagement programs aligned with HR, marketing communications, and commercial campaigns
  • Provide strategic and administrative support to internal activities organized by HR, and the operations and commercial teams
  • Liaise with HR and other internal stakeholders on a daily basis for the implementation of internal programs and campaigns
  • Issue and crisis management : Monitor and flag issues and trends within internal stakeholders that may affect business operations
  • Prepare for and manage employee-related issues and crises as necessary
  • Administrative : Ensure compliance with all company policies regarding finance, procurement, operational, and other relevant processes
  • Own and maintain relevant reports and trackers crucial to the department’s day-to-day operations, such as budget, newsletter readership metrics, etc.
  • Qualifications

  • At least 5 years of a progressive internal communications working on similar service or tech companies; or in companies / industries with nationwide manpower footprint (energy, manufacturing, insurance, BPO, etc.)
  • Experience in driving internal communications and change management campaigns an advantage
  • An understanding of labor issues, trends, and practices, as well as experience in dealing with unions and blue-collar worker groups, an advantage but not required
  • Strong and proven writing and oral communication skills in both Filipino and English; knowledge of regional languages an advantage
  • Proven experience in event and project management
  • Knowledgeable in doing content management, graphics design, and basic video editing
  • Expected to manage the Communication Team's budget (FTE, agency fees, events, suppliers, etc.)
  • Must be willing to travel across the Philippines
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