Global Service Desk Engineer
KMC Solutions
Muntinlupa City, Philippines
14d ago
source :

Mandatory Requirements

  • 1 year of IT consulting services in a remote and onsite capacity
  • Windows 7, 8, 8 operating systems and desktop administration
  • Microsoft 2010 / 2013 / 2016 office suite applications
  • Working knowledge of Active Directory principles
  • Client-side mobile device troubleshooting MDM exposure
  • Troubleshooting remote user access via VPN, Citrix receiver, VMWare and RDP
  • MFA and application troubleshooting experience
  • Office 365 experience
  • Networked and Local Printer set up and troubleshooting
  • Software as a service technical coordination experience
  • Server and desktop hardware troubleshooting
  • Third party vendor and RMA Assistance : HP, Dell, Cisco
  • Proficiency with clear and effective professional communication both written and verbal
  • Understanding of basic networking concepts and protocols (IP addressing / subnet masks, DHCP, DNS)
  • Preferred Experience :

  • Bachelor's degree in CS, IS or Similar
  • Windows Server 2003 / 2008 / 2012 Active Directory, DNS, HDCP, GPO, GPP, DFS - Configuration, and Management
  • Microsoft Exchange Server 2010 / 2013 / 2015 and Office365 migrations
  • Citrix XenApp / XenDesktop, VMWare View Administration
  • Financial systems experience : Bloomberg / Sage / Quickbooks / OMS Systems
  • Vmware Vsphere, VCenter, and Hyper V Experience
  • Public and private cloud (Azure, AWS, Softlayer, Tierpoint, Pear10
  • Backup Solutions : Evault, Barracuda Commvault, Azure
  • Hosted Mail Filter Solutions : Mimecast, Global Relay
  • Cisco Jabber, Skype for business IM Administration and troubleshooting
  • Knowledge of Change Control / Change Management Process
  • ServiceNow experience or other ticketing systems
  • Desired Technologies Exposure

  • Disaster Recovery Replication Solutions : Vmware, SRM, Zerto
  • Cisco Unified Communication
  • Routers and Switches - Access and basic troubleshooting
  • Wireless Networking
  • ASA Firewalls
  • SAN : EMC, Netapp, HP
  • Cisco Netscalers
  • Document Management Systems (iManage, Sharepoint)
  • Basic understanding of ITIL concepts
  • Linux / Unix

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