IT Operations Senior Manager
CIMB Bank Philippines
Taguig, PH
5d ago

1. IT Operations

  • Manage and execute the day-to-day operations of the IT Operations team and assocaited systems / services
  • Provide guidance and mentorship to the IT Operations team members growing their technical and professional skillsets and capabilities
  • 2. IT Strategy

  • Direct and manage IT Operations strategic plans, policies, programs, and schedules for business and
  • finance data processing, computer services, network communications, and management information services.
  • Develop strategic plans and implement the objectives of the IT Operations needs of the company to ensure the computer capabilities are responsive to the needs of the company'
  • s growth and objectives.

  • Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
  • 3. IT Governance

    Direct the information and data integrity of IT Operations.

    4. Regulatory Compliance

  • Ensure compliance with the laws and regulations.
  • Ensure continuous development of processes and procedures to support an effective and efficient operations system with due compliance to regulations and laws.
  • 5. Financial Management

    Develop and manage annual IT operational and capital budget.

    6. Business Performance Management

  • Provide oversight in managing IT Operations and associated business systems / services to ensure that they meet the service level agreements.
  • Ensure the IT Operations Business Continuity Plan ( BCP ) is in place and ready to be used in time of need.
  • 7. Organization

    Conduct assessments on the IT Operations for operational efficiencies and maximum effectiveness.

    8. Vendor Management

    Manage vendors providing support systems / services to IT Operations and hold accountable to the contract including preformance levels.

    9. Service Management and Service Delivery

  • Ensure the security of the information systems, communication lines, and equipment.
  • Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans.
  • Oversee ongoing improvements and the feasibility of system enhancements.
  • Evaluate overall IT Operations of computing and information technology functions and recommend enhancements.
  • Interact with company managers on internal and external IT Operations support and services.
  • 10. Customer and End User Management

    Assess IT Operations effectiveness for customer and end user satisfaction.

    Minimum Qualifications

    Qualifications

  • Masters / Bachelors in Engineering
  • Certification as System Architecture is preferred
  • 12+ years of overall experiecne with at least 5 years in technology & integration.
  • Required Competencies and Skills

    Technical / Functional

  • Strong quality management and business process engineering skills
  • Minimum of 5 years ITSM process engineering and project management experience
  • Minimum of 10 years directly supervising an IT Operations team
  • Strong technical working knowledge of networking and network architecture
  • Strong technical working knowledge of IT infrastructure, applications and 3rd party services architecture, integration and operations
  • Must have a strong understanding of systems hardware, operating systems, centralized management tools, backup and recovery and monitoring
  • ITIL v2 or ITIL v3 certifications a plus
  • Strong knowledge of Philippines laws and regulations including banking and data privacy
  • Experience in strategic planning and execution.
  • Knowledge of contracting, negotiating, and change management.
  • Personal skills

  • Strong presentation and influencing skills
  • Builds strong culture of service excellence and growth
  • Excellent professional written and verbal communication and interpersonal skills.
  • Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
  • Ability to participate in and facilitate group meetings.
  • Good analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to present ideas in business-friendly and user-friendly language
  • Very strong customer service orientation
  • Ability to research issues for quick end-user problem resolution
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