The Performance and Reporting group is looking for a qualified candidate who will support and develop portfolio reporting products offered by FactSet, which includes Portfolio Reporting Batcher (PRB) and Portfolio Publisher (PUB).
The goals of the Performance and Reporting group are to capture the large revenue opportunities that exist for performance and portfolio analytics reporting and to advance our solutions to meet our clients’ growing demand for sophisticated internal and external reporting.
The role involves regular communication and co-ordination of efforts with clients, sales specialists, and engineering groups.
The Associate Product Specialist will actively manage incoming client requests and collaborate with development and engineering teams to proactively investigate requests, manage expectations, and resolve issues as well as work to continually improve the product offering.
Job Responsibilities :
Actively manage incoming requests, provide first and second line application support to resolve technical queries and communicate status and solutions to clients on their critical processes.
Co-ordinate with global team members to provide 24 / 7 support for PRB and Flat File.
Interact with software engineering, Analytics specialists, sales, and other consultants to support client needs.
Provide creative solutions to client challenges using FactSet products.
Assist in project work focused on application upgrades to improve product offering.
Test new engineering releases of software before release to clients.
Job Requirements :
Bachelor's or Master's degree in Finance or Math or any business-related degree
Excellent interpersonal and written and oral communication skills
Client-service focus and sensitive "bedside manner"
Attention to detail, strong analytical and problem solving skills
Ability to work on multiple projects with shifting priorities
Ability to work independently and collaboratively with team members in offices globally
Ability to think logically and exercise sound judgement
Interest in learning new technologies
Advanced knowledge of Microsoft Office (Word, PowerPoint, and Excel)
Willing to work in night shift to support EMEA / US clients
Desired Experience and Skills :
Minimum of 2 years of working experience in the finance or fintech industry
Application support experience
Programming knowledge (VBA, etc.) at any level, HTML and / or XML knowledge helpful
External certifications such as CFA, CIPM, or FRM, or working towards designation
FactSet Research Systems Inc. is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workforce.