So what does a Content Moderator really do? Think of yourself as someone who will ensure
high quality and safe experiences for both people and businesses across the social media
family of apps, so not everyone can qualify for this role. We make sure we get the best of the
best, after all, we are a ridiculously good company so we make sure our employees are
top-notch. So come on, now we need your full concentration because it’s time to imagine what
it’s like being a Content Moderator.
As a Content Moderator, you will be instrumental in keeping our online world engaging,
appropriate, and safe. You will apply a content policy to digital content and execute handling
procedures with consistency. The best candidates are able to identify subtle differences in the
monitoring reports of abuse on the site. You will actively participate in employee assistance
programs, program reporting initiatives and training to foster the well-being of you and the
employee community. A Content Moderator will escalate through appropriate channels any
changes that may impact performance or as necessary to maintain required KPIs. You will also
adhere to security measures, confidentiality, and other project requirements in any way related
to your work.
So what does all this mean for your day-to-day? In the Content Moderator role, you will be
working on a computer each day reviewing content such as videos, news stories, still pictures,
political ads, and social media profiles. You will then score this content on areas such as
age-appropriateness, level of violence, sexual content, and political transparency. In order to
properly identify all of these items, you will be trained on how to enforce the client’s policies, and
then use these policies to support the overall business.
As a Content Moderator, you understand the importance of working hard and having fun! You
will be given daily time to participate in wellness activities such as dance parties, fitness
challenges, on-site wellness programs, video games, and team development exercises. TaskUs
provides onsite free munchies, popcorn, and food for purchase from our market or local source
food vendors. We also enjoy a good party, so there is always one happening somewhere!
Do you have what it takes to be a Content Moderator?
What is it we’re looking for? Well since this is a Content Moderator we need someone with at
least one year prior operations experience in shared services or a customer experience
environment. What else?
We also need someone with at least a high school diploma or equivalent. We also need
someone who is fluent in English, must be able to read and speak the language.
Now let’s get technical. We’re looking for someone who has strong interpersonal skills, verbal
and written communication skills and most importantly empathy. Someone who has a high
affinity and cultural awareness of political and social situations regarding the relevant market
and region that will be supported.
TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content
Moderator means participating in counselling sessions and other wellness programs :
All employees will attend wellness coaching sessions to ensure awareness of wellness
resources and to ensure job adjustment.
All employees will attend wellness groups.
Creating a Culture of Awareness and Prevention :
TaskUs believes in being transparent with our new employees about their job duties and the
possible impact. Some of our campaigns include disturbing content.
Examples of these types of
material may include but are not limited to :
Child exploitation and abuse
As a content moderator it is important for you to know the potential risks
related to this type of work. While TaskUs is focused on employee wellness by having
counsellors on-site, resiliency programming, and other wellness initiatives, exposure to
graphic and disturbing content is unavoidable. Some individuals with a sensitivity to
viewing graphic or disturbing content may be at risk for developing distress, mental
health symptoms, or, in rare instances, Secondary Traumatic Stress based on the
content they are viewing.
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on
staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community.
Our programs seek to raise awareness about psychological issues, challenge ideas that contribute
to social inequity, disempowerment, and discrimination, as well as the underlying structures that
support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.