Description and Requirements
Position Summary Responsible for in-depth analysis of client / program-specific business needs and the design, development and delivery of solutions to meet those business needs.
Focus on continuous process improvement, execution and delivery. Functional Responsibilities
Accountable for analysis, implementation, documentation, testing and communication on simple to moderately complex projects.
These may include : requirements definition, input on assessment and planning activities, business case development risk assessment / mitigation, stakeholder update presentations, user interfaces / processes, continues alignment to program / account scope, communication on basic and / or individual components of program / s / account / s
Provides cost effective solutions that allow for rapid product and service introduction, are scalable and that enhance the customer experience while ensuring data integrity and / or maintaining system stability.
Accountable for timely resolution of support issues involving TELUS systems and processes.
Establishes regular communication with counterparts onshore to maintain consistency and streamlined processes, as well as enhance business performance through continuous process improvements.
Closely monitors and creates overall program scorecards and performance with the assistance of Operations Manager and Program Coordinator.
Maintains constant collaboration with cross-functional teams to achieve program / account objectives.
Shares best practices within the assigned program / account and support team from onshore.
Advanced proficiency in MS Excel and Google Sheets
SFDC Experience (Salesforce)
Strong Communication skill (written and spoken)