Business Analyst (Reports Management) - Work from Home
TELUS International
1d ago

Basic Information

Description and Requirements

Position Summary Responsible for in-depth analysis of client / program-specific business needs and the design, development and delivery of solutions to meet those business needs.

Focus on continuous process improvement, execution and delivery. Functional Responsibilities

  • Accountable for analysis, implementation, documentation, testing and communication on simple to moderately complex projects.
  • These may include : requirements definition, input on assessment and planning activities, business case development risk assessment / mitigation, stakeholder update presentations, user interfaces / processes, continues alignment to program / account scope, communication on basic and / or individual components of program / s / account / s

  • Provides cost effective solutions that allow for rapid product and service introduction, are scalable and that enhance the customer experience while ensuring data integrity and / or maintaining system stability.
  • Accountable for timely resolution of support issues involving TELUS systems and processes.
  • Establishes regular communication with counterparts onshore to maintain consistency and streamlined processes, as well as enhance business performance through continuous process improvements.
  • Closely monitors and creates overall program scorecards and performance with the assistance of Operations Manager and Program Coordinator.
  • Maintains constant collaboration with cross-functional teams to achieve program / account objectives.
  • Shares best practices within the assigned program / account and support team from onshore.
  • Qualifications

  • Advanced proficiency in MS Excel and Google Sheets
  • SFDC Experience (Salesforce)
  • Highly Analytical
  • Strong Communication skill (written and spoken)
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