CFSI GCG Tools and Processes Officer
Citigroup Inc
Manila, Philippines
10d ago

System :

  • Liaise with Product Managers for new product launch thru proper parameter maintenance, UAT , sign off and smooth production cut over.
  • Ensure proper maker checker and documentation of system modification / enhancement / parameter change
  • Ensure necessary infrastructure / processes / systems are mapped out, documented and agreed, tested upon internal CSFI and externally ( if applicable)
  • Work closely with Insurance Operation Head for system development / enhancement / deployment by ensuring proper UAT is performed and sign off by stakeholder (s)
  • Liaise with process owner for the clean audit for system
  • Process :

  • Establish working relationships with insurance business partners, regional counterparts, and internal counterparts
  • Manage the day-to-day operations to ensure smooth end to end process and after sales i.e. claims tracking / monitoring , IPAD logistic, Citiplanner usage tracking.
  • Support business by providing quick trouble shooting on IPAD and IPOS Citiplanner usage.
  • Liaise with Insurance Operation Head to oversee processes for future improvement / automation.
  • Training :

  • Ensure new release / modification of system is communicated in proper manner to users.
  • Management Reporting :

  • Work closely with Insurance Operation Head to automate management reports to improve efficiency and reduce human error.
  • Responsible for accurate and timely reports for performance monitoring and senior / regional reporting
  • Responsible for management reporting and analysis of the channel productivity and provide insights on how to further improve the channel’s overall productivity
  • Liaise with Insurance partners to ensure timely receive of reports from Insurance partners.
  • Qualifications

  • Bachelors Degree (BS Math, Statistics, any business related course)
  • Proficiency on Microsoft Office (excel, powerpoint etc)
  • Primary Location

    APAC-PHL-National Capital-Manila


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