Process Developer
Genpact
Alabang, Muntinlupa City, Philippines
14d ago

Alabang, Muntinlupa, Philippines

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Customer Service Representative, Insurance - Employee Benefit & Annuity

Delivery best in class performance and assist in the growth of our core business through exceptional performance in Claims and customer service area for leading US based Insurance company.

This is achieved through robust customer centric conversations and prompt in resolving customer issues / needs.

Transformation Happens Here

Take inbound calls from policy holders / agents about existing policy of employee benefits, annuity, disability inquiries / servicing or claims related

At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.

And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

Minimum of 2 years’ worth of experience in International Call Center Customer Service in insurance or financial area

Demonstrate ability to provide excellent communication / customer service skills through excellent product, features / benefit and procedural knowledge

Knowledgeable in using MS Office (Excel, Word and PowerPoint) with minimum avg speed of typing 40 WPM, accuracy 90%

Proactively set own goals and open to development feedback

Experience Preference in insurance product Disability benefit and Annuity. Experience in Long term care, Life, Property casualty / General insurance are also preferred

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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