Zendesk are seeking an experienced customer support leader who has built and lead a world class customer support team that focuses on people.
Be part of a distributed team that is leading a strategy to become the best example of what customer support experiences should look like.
Bringing your understanding of Software as a Service platform, having previously worked with multi-tenant software, and a passion for building a leadership team that can execute on global strategy.
IN this role you will lead a growing, pivotal team of leaders and advocates who are inspired to help customers and partner with internal stakeholders.
If you want to be a critical contributor towards building the benchmark for customer experience organizations then we have the job for you!
The right candidate understands the importance of relationships in the customer support experience with both the customers and the support teams.
They have experience balancing agent happiness and customer experience. We are not a call center - we are Zendesk.
It’s not just about number of ticket solves per day .
Experience / Skills Desired :
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.
Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.