ERC Sr. Associate, ERC
Amazon
Pasay City, PHL
3d ago

We are looking for a dynamic, organized self-starter to join our Employee Resources team located in Philippines. The Employee Resource Center (ERC) Senior associate in Philippines will work closely with the ERC team in the US to provide a variety of HR services to North American Employees.

We have an immediate need for dedicated professionals to join our ERC in their HR Contact Center. Be the voice of ERC, as the first point of contact for Employees, Managers and the HR community.

Deliver highest standards of service in any customer interaction and ensure an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

Key job responsibilities

  • Receive & log all queries received via Calls / Cases / Tickets.
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions etc, Via calls / Tickets / Cases etc.
  • Adhere to defined processes and ensure delivery in accordance with set quality standards
  • Thorough knowledge of policies & processes for multiple Customer groups
  • Ensure the Service level is achieved at all times
  • Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
  • Take ownership for query resolution and individual metrics
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