Engineer 1 Technical Service
Emerson
Quezon City, National Capital Region, Philippines
13d ago

Description A Tier 1 agent’s primary objective is to provide our customers with exceptional Customer Service and Tech Support through phone and email contacts.

Tier 1 agents are also expected to be able to communicate with their customers effectively as well as meet if not exceed the required scores needed for their monthly Quality Assurance audits.

They must also attend all the necessary trainings assigned to them. Responsibilities MAIN DUTIES

  • Handle level 1 Technical Calls
  • Assess existing systems and / or user needs to analyze proper course of action
  • Improves client references by writing and maintaining documentation.
  • Maintains a log of completed work using an incident-tracking application ADDITIONAL FUNCTIONS
  • Attends training, workshop, seminar, and focus group discussions of the team
  • Work within defined MANILA COMRES operational and employee goals by contributing to other projects, if needed. Requirements
  • College Graduate
  • 1+ years in customer support / help desk environment (preferred)
  • Flexible work schedule with 40+ hours as business needs dictate
  • Ability to work individually or in a team environment
  • Meets the required performance levels in Quality Assurance Audits
  • Skilled in Microsoft Office Tools
  • Ability to communicate effectively
  • Exceptional written and verbal communication skills
  • Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
  • Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.
  • Analyze Issues
  • Drive for Results
  • Foster Teamwork
  • Build Relationships
  • Apply
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