Service Desk Analyst
Collabera
Cebu City, Philippines
15h ago
source : Bossjob
  • Processes and resolves customers system incidents and requests using technical and service knowledge · Assumes initial ownership of the coordination, investigation and documentation of requests and system incidents · Performs initial level diagnosis of problems and incidents and resolving them when appropriate · Interprets problems or errors at a basic level and evaluating the risk of events and escalating appropriately to protect client services · Ensures proper documentation for all problems, incidents and requests · Follows up on actions and resolution of incidents to ensure customer satisfactionAtleast 6 months - 1 year of CSR experienceVocational or undergrads are welcome to applyCan start ASAP!Available for interview ASAP!
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