LOCAL ACCOUNT CSR**
Acquire Asia Pacific Incorporation
Metro Manila / NCR
6d ago
source : Monster

We’re an outsourcing provider with a difference—offeringclients flexible engagement models backed by our solid suite of shared support services.

As a Customer Care Executive, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

A SNAPSHOT OF YOUR ROLE

  • As a Customer Care Executive, you’ll represent the account and interact with clients through outbound calls to ensure that customersâ€
  • 153; feedback are saved in the business' system.

    Your day could see you :

    • Conducting surveys

    • Transferring the customer to the applicable department when necessary

    • Escalate dissatisfied customers to management team

    A BIT ABOUT YOU

    • Experience in outbound calling.

    • Excellent in customer service.

    • With excellent English communication, listening and organizational skills.

    • With three to five years of customer service experience in the BPO industry.

    • With a knack for multi-tasking.

    • Able to work under minimal supervision.

    • Adept in learning new workflows and tasks.

    • With working knowledge of CRM

    WHAT SUCCESS LOOKS LIKE

    • High customer satisfaction.

    • Excellent feedback from customers.

    • Achievement of KPIs.

    WHAT WE VALUE

    We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values :

    • Ambition : Voice and measure your goals.

    • Collaboration : Brilliant jerks can be brilliant elsewhere.

    • Impact : Do, get it done, create impact.

    • Judgement : Make wise judgement calls, putting the team and business at heart.

    • Leadership : Continuous improvement starts with independent action.

    • Leverage : Do more with less, master the art of leverage.

    • Passion : Be positive, bring passion and energy.

    • Transparency : A transparent team can help each with other.

    Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
  • We are open from Monday to Friday, 8am-4pm.

    For faster processing, text : LOCALBGC(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043

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