Weâre an outsourcing provider with a differenceâofferingclients flexible engagement models backed by our solid suite of shared support services.
As a Customer Care Executive, your role is vital in keeping our customers happy and contributing to our organizationâs growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
153; feedback are saved in the business' system.
Your day could see you :
â¢ Conducting surveys
â¢ Transferring the customer to the applicable department when necessary
â¢ Escalate dissatisfied customers to management team
A BIT ABOUT YOU
â¢ Experience in outbound calling.
â¢ Excellent in customer service.
â¢ With excellent English communication, listening and organizational skills.
â¢ With three to five years of customer service experience in the BPO industry.
â¢ With a knack for multi-tasking.
â¢ Able to work under minimal supervision.
â¢ Adept in learning new workflows and tasks.
â¢ With working knowledge of CRM
WHAT SUCCESS LOOKS LIKE
â¢ High customer satisfaction.
â¢ Excellent feedback from customers.
â¢ Achievement of KPIs.
WHAT WE VALUE
Weâre proud of our diverse global team, all working in a collaborative environment and happy to share these common values :
â¢ Ambition : Voice and measure your goals.
â¢ Collaboration : Brilliant jerks can be brilliant elsewhere.
â¢ Impact : Do, get it done, create impact.
â¢ Judgement : Make wise judgement calls, putting the team and business at heart.
â¢ Leadership : Continuous improvement starts with independent action.
â¢ Leverage : Do more with less, master the art of leverage.
â¢ Passion : Be positive, bring passion and energy.
â¢ Transparency : A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :
We are open from Monday to Friday, 8am-4pm.
For faster processing, text : LOCALBGC(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043