GSSC Business Performance Manager
QBE Insurance Group
PHI - Manila,
16d ago

Manage data & delivery of all Short Tail Claims reports to ensure adequate business oversight.

Liaise with onshore Process Owner / National Manager for delivery and Performance on areas of

Improvement and co-develop strategic and tactical initiatives to continuously improve Short Tail Claims

Strategy and Planning

  • Derive insights and help develop strategy for the business unit
  • Identify opportunities for business unit and process; create inference and analytics; provide recommendation for improvement
  • Recommend improvement in the reporting that will direct Management Information Systems to maturity
  • Policy, Process and Procedures

  • Manage the implementation of scorecards, reports for on and offshore teams
  • Own and drive performance metrics and SLAs based on relevant business outcomes
  • Serves as a SME / Data Steward for the onshore Data and Analytics team
  • Build and maintain effective partnership with local and onshore stakeholders; GSSC enterprise reporting, ANZO reporting and onshore Data and Analytics
  • Technical Performance

  • Effectively manage reporting continuous improvement programs for claims reporting idea generation, quality reviews and business acumen training for claim staff
  • Effectively manage the end to end Claims business analysis process from data QA, leading operational update meetings with onshore partners, suggesting BI initiatives
  • Develop and support holistic Short Tail Claims reporting structure plan and reporting tools
  • Collect data and baseline current state, regression test, for performance indicators
  • Report critical and non-critical service delivery performance incorporated with analysis, recommendation and action plan
  • Conduct training for the reporting function on claims drivers and results
  • People Management

  • Conduct coaching and mentoring sessions for BAs and claims SMs
  • Develop and maintain effective working relationship with the reporting team and claims teams
  • Number of Openings :

    Equal Employment Opportunity :

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

    Step 2
    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form