RESTAURANT RESERVATIONS COORDINATOR
The Food & Beverage Restaurant Reservation Coordinator will contribute to the smooth and efficient operation of taking in reservations for the F&B outlets, while adhering to the standards required by the department and hotel.
Talent & Culture Team
F&B Service Team
Sales & Marketing Team
Conference Services & Catering Team
Marketing Communications Team
1st primary responsibilities : Manage the daily restaurant reservation of F&B outlets
To assist the Food & Beverage outlets with taking in reservations over the telephone and / or e-mail and inputting them in ResDiary.
Handles daily correspondence, inquiries and make reservations as needed.
Up selling and / or offering F&B products to in-house and / or outside guests.
To be knowledgeable with the services we are selling, promoting and providing in all F&B outlets.
Prepares confirmation letters of reservation when requested by guests.
Communicates reservation information to other outlets (i.e. number of bookings for a specific meal period, etc.)
Processes cancellations and modifications and promptly relays this information to the F&B outlet concerned.
Processes advance deposits on reservations when required and monitors advance deposit requirements.
Tracks availabilities of major F&B outlets on the basis of reservations.
To assist with the filing management system of F&B and making sure that all files are up to date.
Open and close availabilities as and when required by the F&B outlet.
Maintains a clean and neat appearance and work area at all times.
Develop and maintain close and effective working relationship with all supporting departments.
Act as a member of one or more of the hotel’s internal committees, ie. Social Committee
Increase knowledge of the industry trends.
The ability to think out of the box’ and see the big picture.
Strong experience in computer programs such as : Adobe Creative Suite 4 (or higher); Excel, Word, Publisher, and Power Point.
Main Complexity / Critical issues in the Job
Efficiency of quality customer service to all our guests.
Management of the guest service experience / personalization.
Knowledge and Experience
University / College degree in a related discipline preferred
Strong Food & Beverage knowledge.
Proficient in the English; bilingual is an asset.
Highly detail oriented with excellent communication and organizational skills
Computer literate in Microsoft Window applications required
Presentable, well groomed with leadership quality.
Neat and pleasant appearance
In good health condition
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure and independently in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
Must be flexible in terms of working hours
Creative, self-motivated and energetic team-player.
Able to smile and perform under pressure.
Must be a motivational teacher.
Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination.
Visa Requirements : LOCAL PACKAGE. Must be eligible to work in the Philippines
ABOUT OUR COMPANY
At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts.
Our teams around the globe endeavor to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities.
Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!