Restaurant Reservations Coordinator
Fairmont Hotels & Resorts
Raffles Makati & Fairmont Makati, Makati, Philippines
1d ago

Regular

RESTAURANT RESERVATIONS COORDINATOR

Job Purpose

The Food & Beverage Restaurant Reservation Coordinator will contribute to the smooth and efficient operation of taking in reservations for the F&B outlets, while adhering to the standards required by the department and hotel.

Internally

  • Managing Director
  • Rooms Division
  • Housekeeping Team
  • Engineering Team
  • Talent & Culture Team
  • Finance Team
  • F&B Service Team
  • Culinary Team
  • Sales & Marketing Team
  • Conference Services & Catering Team
  • Marketing Communications Team
  • Primary Responsibilities

    1st primary responsibilities : Manage the daily restaurant reservation of F&B outlets

  • To assist the Food & Beverage outlets with taking in reservations over the telephone and / or e-mail and inputting them in ResDiary.
  • Handles daily correspondence, inquiries and make reservations as needed.
  • Up selling and / or offering F&B products to in-house and / or outside guests.
  • To be knowledgeable with the services we are selling, promoting and providing in all F&B outlets.
  • Prepares confirmation letters of reservation when requested by guests.
  • Communicates reservation information to other outlets (i.e. number of bookings for a specific meal period, etc.)
  • Processes cancellations and modifications and promptly relays this information to the F&B outlet concerned.
  • Processes advance deposits on reservations when required and monitors advance deposit requirements.
  • Tracks availabilities of major F&B outlets on the basis of reservations.
  • To assist with the filing management system of F&B and making sure that all files are up to date.
  • Open and close availabilities as and when required by the F&B outlet.
  • Maintains a clean and neat appearance and work area at all times.
  • Other Responsibilities

  • Develop and maintain close and effective working relationship with all supporting departments.
  • Act as a member of one or more of the hotel’s internal committees, ie. Social Committee
  • Increase knowledge of the industry trends.
  • The ability to think out of the box’ and see the big picture.
  • Strong experience in computer programs such as : Adobe Creative Suite 4 (or higher); Excel, Word, Publisher, and Power Point.
  • Main Complexity / Critical issues in the Job

  • Efficiency of quality customer service to all our guests.
  • Management of the guest service experience / personalization.
  • Knowledge and Experience

  • University / College degree in a related discipline preferred
  • Strong Food & Beverage knowledge.
  • Proficient in the English; bilingual is an asset.
  • Highly detail oriented with excellent communication and organizational skills
  • Computer literate in Microsoft Window applications required
  • Competencies

  • Presentable, well groomed with leadership quality.
  • Neat and pleasant appearance
  • Articulate
  • In good health condition
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure and independently in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
  • Must be flexible in terms of working hours
  • Creative, self-motivated and energetic team-player.
  • Able to smile and perform under pressure.
  • Must be a motivational teacher.
  • Strong facilitator.
  • Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination.
  • Visa Requirements : LOCAL PACKAGE. Must be eligible to work in the Philippines

    ABOUT OUR COMPANY

    At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts.

    Our teams around the globe endeavor to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities.

    Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

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