Shopify | E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE —Office
EastWest BPO Inc.
San Fernando, PH
20h ago
source : Bossjob

Rise & Shine!! We are hiring!!

Shopify E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE

  • Office Based (San Fernando, Pampanga)
  • Graveyard Shift (US time)
  • Permanent, Full-time with benefits
  • The business is in the field of nutrition related to longevity and health-span that develops nutri-technologies that mimic the effects of fasting, to enhance the body’s natural ability to rejuvenate itself and promote longevity.

    PERKS : With HMO coverage.

    With HMO coverage.

    Shuttle service is provided.

    KonsultaMD (24 / 7 doctor tele-consultation).

  • MORE..
  • For your convenience, interviews and screenings are done by PHONE and SKYPE.

    MIN QUALIFICATIONS :

  • Has relevant experience as a voice customer service reps handling US accounts.
  • Has Shopify and Zendesk experience.
  • Willing to work on-site or relocate.
  • Not employed to another company.
  • We are looking for a Customer Service Representative with experience using Shopify, Zendesk and handling E-Commerce requests with the following requirements listed below :

  • Receive, process and confirm all direct customer phone calls
  • Assist all customers with pricing, order information, literature, general inquiries and information requests.
  • Properly categorize tickets for tracking
  • Communicate closely with supervisor and shipping regarding order status and updates.
  • Build and maintain customer relations by providing excellent customer service.
  • Answer operator’s general incoming calls when needed while providing a response or redirecting the call to the appropriate party.
  • Update system with revised orders (quantity, date, price), and cancellations (Shopify)
  • Keep customers updated with order status including delivery schedules and / or delays.
  • Make outbound customer calls to ensure customers have the required information and status update.
  • Ability to multi-task.
  • Needs to be tech-savvy
  • If you have interest in the health / wellness, nutrition and fitness fields, you will be highly considered!
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