The people we look for to be our Training Manager must demonstrate several key attributes in order to be considered for this position.
Included in this list are the following :
A quick and willing learner that can master all details of our product and call taking techniques
Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
Passion for teaching and coaching others. Takes great satisfaction in seeing trainees succeed
The intelligence to recognize areas of improvement for the training program, and the ability to articulate / execute them
Energetic and capable of maintaining command and attention in the training room
A drive to motivate a team to service our clients the best possible way
Strong work ethic and a can-do attitude
Has a relentlessly high standard for oneself and his / her team
Basic Purpose and Scope of the Position Responsibilities
Responsible for training new agents
Responsible for overseeing the training programs for new hires and employees
Developing and managing the performance of direct reports such as Training supervisor and trainers; providing prompt and objective coaching and counseling.
Coordinate / plan and assign work for staff in accordance with the company and clients goals and objectives
Analyze performance results and implement improvements according to program and company goals and objectives
Plan for upcoming organizational needs and implement strategies in a proactive manner
Work and communicate with other departments to ensure ideas / strategies are effectively executed and that they are done with all areas of the company’s needs in mind
Other duties as assigned
College Degree or equivalent work experience.
Coursework in teaching or education is a plus.
5 years training experience in BPO or Call Center industry
At least 2 years of experience as Training Manager
Willing to work in Dumaguete City
Amenable to night shift, weekend and holiday shifts