The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required.
The position would also require project management skills and customer support / management skills.
You will have the opportunity to :
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
Operation ManagementSupport GB Ops management such as processing claims, submissions of enrollment, and communicating with both insurer and consultantsTrack and monitor claims timeliness (SLA) using the standard Case Management Tool (CMT)Resolve client queriesSupport interactions between clients, WTW and insurance vendors
Performance Objectives : Excellence
Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
Significant attention to detail and excellent data manipulation skills
Provide input on product and process improvements
Support continuous improvement initiatives
Compliance to process, regulatory and legal requirements
Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices
Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.
Respond to all requests and communications effectively and efficiently
Increase efficiency within teams by identifying ways to improve processes
Work with H&B consultants and servicers to provide high quality service
Coordinate with insurers to provide timely and accurate status updates of claims, etc
Support interactions between clients, WTW and insurance vendors
Meet productivity goals
Maintain accurate time records
Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
2-5 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)
Previous benefits or insurance experience a plus
Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
Experience with data entry, validation and manipulation (advanced Excel skills are essential
Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability / accuracy for the designated purpose
Ability to ask the right questions and seek help where appropriate
Sense of accountability; owning one’s work and taking pride in it
Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Structured problem solving and analytical thinking
Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
Strong client service orientation
Strong client relationship, interpersonal and team skills
Proficiency in English required, good written and communication skills
Able to work shift hours
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.
Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.
Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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Willis Towers Watson is an equal opportunity employer.