Analyst - Health and Benefits
Willis Towers Watson
Taguig, National Capital, Philippines
6d ago

The Role

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required.

The position would also require project management skills and customer support / management skills.

You will have the opportunity to :

  • Enhance your technical knowledge of benefits plans around the world
  • Enhance data, process and project management skills
  • Key Activities

  • Operation ManagementSupport GB Ops management such as processing claims, submissions of enrollment, and communicating with both insurer and consultantsTrack and monitor claims timeliness (SLA) using the standard Case Management Tool (CMT)Resolve client queriesSupport interactions between clients, WTW and insurance vendors
  • Performance Objectives : Excellence


  • Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
  • Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
  • Significant attention to detail and excellent data manipulation skills
  • Provide input on product and process improvements
  • Support continuous improvement initiatives
  • Compliance to process, regulatory and legal requirements
  • People

  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
  • Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices
  • Clients

  • Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.
  • Respond to all requests and communications effectively and efficiently
  • Increase efficiency within teams by identifying ways to improve processes
  • Work with H&B consultants and servicers to provide high quality service
  • Coordinate with insurers to provide timely and accurate status updates of claims, etc
  • Support interactions between clients, WTW and insurance vendors
  • Financial

  • Meet productivity goals
  • Maintain accurate time records
  • The Requirements

  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
  • 2-5 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)
  • Previous benefits or insurance experience a plus
  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
  • Experience with data entry, validation and manipulation (advanced Excel skills are essential
  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability / accuracy for the designated purpose
  • Ability to ask the right questions and seek help where appropriate
  • Sense of accountability; owning one’s work and taking pride in it
  • Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
  • Structured problem solving and analytical thinking
  • Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
  • Strong client service orientation
  • Strong client relationship, interpersonal and team skills
  • Proficiency in English required, good written and communication skills
  • Able to work shift hours
  • The Company

    Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

    With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

    Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

    Together, we unlock potential. Learn more at

    Willis Towers Watson is an equal opportunity employer

    Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

    Equal Employment Opportunity : Know your rights.

    Unsolicited Contact : Any unsolicited resumes / candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees.

    In order to be an authorized Recruitment Agency / Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization.

    Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search.

    Likewise, for our authorized Recruitment Agencies / Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

    Willis Towers Watson is an equal opportunity employer.


    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form