Process Technical Writer - Local Telco Account
Admerex Solutions Inc
Taguig, National Capital Region (PH), PH
2d ago

Open for Temporary WFH arrangement

Site Location : BGC, Taguig

Document and update existing processes for Telco account transactions.

Crafting High-Level Design processes for assigned projects

Crafting the work instructions - a step by step guide designed to serve as a guide to operational teams in the conduct of their interactions with customers

Craft announcements, as need be, for specific program launches

Maintenance and safe keeping of process documents

Any other duties as reasonably requested by the employer.

Job Requirements :

Candidate must possess at least a Bachelor's / College Degree, any field.

Above average to excellent communication skills

Excellent analytical skills with high attention to details

Functional knowledge and skills in using Microsoft applications and other software / platforms is an advantage

Working experience in Customer Service and / or sales, BPO setting is a plus

Can handle high-level tasks with good workload management

Experience in project management is a plus.

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