Service Delivery Lead
Amdocs
Manila, 00, PH
18h ago

In one sentence

Responsible and accountable for services to account operations including coordinated management of multiple projects / accounts sought at achieving strategic business and interpersonal objectives with high quality.

What will your job look like?

  • Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
  • Own the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when fundamental, set priorities, ensure optimization, and resolve disagreements to enhance effectiveness in reaching business results or strategic goals.
  • Define projects / programs; assign managers to initiate and lead the performance of production operations; integrate and supervise multiple related projects.
  • Secure alignment of all projects / programs under his / her supervision to standards and program management methodology, including compliance with relevant regulations.
  • Ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.
  • Build credibility and relationships, and maintain communication with partners at multiple levels, including those external to the organization.
  • Secure budget and timeline; resolve and coordinate the sharing of resources among the constituent projects / program to the overall benefit of the program.
  • Lead and facilitate periodic status and risk discussions with program partners; evaluate and discuss program results and lessons learned throughout the program lifecycle.
  • Run special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • Aim to resolve partner concerns with respect.
  • Ensure that SLAs are met and results are provided on time with high quality and within budget; drive lessons learned and get wells.
  • In control for organizational change, release management, version management, and deployment management type of activities.
  • All you need is...

  • Bachelor's / B.Sc. degree, or higher degree with proven track record
  • Preferably 4+ years of optimal leading projects in the relevant domain with significant scope, part of a program.
  • Experience and business knowledge in several key domains relevant to the program.
  • Account management and project management experience is an added advantage.
  • Experience in working in a global, matrix environment.
  • Project management certification
  • Why you will love this job :

  • Responsible & accountable for multiple related projects / accounts aimed at achieving strategic business and interpersonal objectives with high quality.
  • These programs contain sophisticated activities that may span different functions, organizations, geographic regions, and cultures.

  • Ensure alignment of all projects / programs under his / her supervision to standards and program management methodology, including compliance with relevant regulations.
  • Manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • Lead to resolve customer partner concerns with respect to smooth operations.
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
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