Company Profile :
One of the Top BPO Companies in the Philippines located in Manila and Cebu City. This consulting company is known to provide customer service to companies around the world.
Position : ?Japanese-Service Delivery Lead (With Signing Bonus)
Industry : ?BPO Company
Location : ?BGC, Taguig (Temporary Work from Home)
Salary : ?Negotiable (depending on skills and Japanese level)
Government Mandated Benefits
Work from home and Equipments provided
Up to 20K Sign-in Bonus
Other competitive benefits to be discussed by the company once hired
Job Responsibilities :
Responsible for daily operational performance management and ensure both contractual and operational KPIs are met
Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections
Act as an escalation point for all Order-to-Cash related issues raised by the client.
Communication with the client to ensure that the AR department complies with the latest changes in the procedures
Open for JLPT N2 Passer or level or Native Japanese
Japanese National can speak English
Open for Japanese nationals who are currently in the Philippines.
Must have managerial experience (Minimum of 4 years)
Must have BPO / Shared Service experience