Job Description :
The Records Management Analyst will directly support our global offices in receipt of client records. S / he will perform predefined quality reviews of records received in all Accenture locations.
This role will process records that meet requirements and reach out to individuals where errors or missing information may occur to make corrections and seek accurate record keeping.
Coordinate completion of records with individuals who may be missing or have inaccurate information within their record submissions
Operate within pre-specified SLA’s to process all records in a timely manner
Complies with and fully understands metrics related policies and requirements
Complies with and fully understands Operations Model related policies and procedures
Actively participate in all process improvements stages : conceptualization, implementation and continuous process improvements.
Provide service to review completed records for quality checks by performing spot checks on entire contract
Provides insightful analytics and recommendations to improve service quality, efficiency and cost.
Generates reports and provides insightful analytics and recommendations to improve service quality, efficiency and cost.
READ MORE OF THE JOB DESCRIPTION
Graduate of Bachelor’s Degree, preferably Business related courses
Requires two (2) years experience in admin task role in an IT, outsourcing, or Shared Services industry
Willing to be assigned to different Accenture Manila offices (Eastwood, Cubao, Boni, etc.)
Amenable to work in Mid-Shift or Day-Shift schedule
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.