Help Desk Analyst
Makati City, Philippines
6d ago

Essential Duties & Responsibilities :

  • Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications
  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Digital & Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.
  • Qualification :

  • High School diploma, GED, or equivalent work experience
  • Communication Skills
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-

    workers, and / or supervisor. Ability to effectively present information to an internal department and / or large groups of employees.

  • Financial Knowledge
  • Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and / or allocations.
  • Reasoning Ability
  • Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations.
  • Requires basic analytical skills.

  • Other Skills & Abilities
  • Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment.
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