Customer Service Specialist (Social Media Account)
Snaphunt
Pasig City, Philippines
4d ago

The Offer

  • Recognition & Rewards
  • Job description :

  • Provide post-sales customer service and / or troubleshooting support to the client's B2B customers.
  • Support advertising customers and deliver consultative support.
  • Perform data analysis to improve customer's advertising experience and ensure higher ROI.
  • Gather client and partner feedback to enhance ad products and overall customer experience.
  • Requirements :

  • Senior High School Graduate (new curriculum K-12).
  • Must have at least 2 years combined experience of the following :
  • Voice + Tech + Chat OR
  • Voice + Tech + Email
  • Should have an experience working directly with clients working in B2C environment.
  • Strong verbal and written communication skills.
  • Amenable to work in rotating shifts (morning, mid, & night shifts).
  • The Employer

    We are hiring for a company which is enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

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