REFER-A-PAL 2020: MBPS Customer Service Representative
Quezon City, PH
1d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Answer inbound calls from customers

Facilitate outbound phone calls for follow up and updating customers

Document all calls handled accurately

Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures

Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios

Redirect / Transfer calls to the correct department for better transition and service

Adhere to prescribed shift and schedule

Adhere to set service level targets or key performance indicators

Uphold Manulife Values in Action : Obsess with customers, Do the Right Thing, Own It, Think Big, Share Your Humanity, Get It Done Together

Minimum Skills Requirement to Hire :

EDUCATION : At least 2 years of college with 1 year related work experience OR college graduate (no experience)

Excellent English skills must at least be intermediate level

Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).

Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.

Minimum keyboarding skills of at least 30 words per minute

Ability to multi-task and navigate multiple applications at the same time.

Amenability to work in UP Ayalaland TechnoHub, Quezon City OR Mactan Newtown in Cebu

Amenability to work at night full-time, shifting schedules, Philippine holidays

If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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