Cloud Retention Sales Representative
SolarWinds Worldwide
Fort Bonifacio, Philippines
28d ago

Overview

SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses.

Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments.

SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.

Responsibilities

Following up on assigned customer software renewal quotes and / or generate custom quotes to close prior to expiration

Verifying pricing, licenses, expiration dates with customers and resellers globally

Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds

Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information

Working with various departments across the organization to advocate for the customer and work together to resolve any issues

Resolving order issues with customer service and order management

Performing other administrative support duties as requested

Qualifications

3+ years’ experience in quota carrying role

1-2 years’ experience in technical sales

Excellent customer service skills

Excellent communication skills both oral and written

Excellent problem solving skills

Good computer skills

Ability to multi-task and track multiple issues

Previous experience with CRM, NetSuite and / or SalesForce is a plus

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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