The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Bank Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you.
Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.
Minimum Requirements to Hire
EDUCATION : Completed at least two years in college without failing / back subjects
EXPERIENCE : At least 1 year call center experience providing voice customer service support for an international retail banking account
SCHEDULE : Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed)
LOCATION : Amenability to work in U.P. Ayala Land Techno Hub, Quezon City
HYBRID WORK ARRANGEMENT : Amenability and readiness to work onsite and from home anytime (dependent on business need AND / OR current external environment / situation)
Minimum Skills to Hire
Excellent English communication skills (spoken and writing)
Strong customer service skills (ability to build rapport, demonstrate empathy, and outline key steps in delivering good customer service)
Strong analytical and problem solving skills to comprehend and act on presented customer concerns or problems
Ability to multi-task and navigate multiple applications at the same time
On the job you will :
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods and tools
Handle customer inquiries and concern, provide appropriate solutions and alternatives
Work closely with team leaders to drive innovative solutions to meet business needs
Our commitment to you :
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.
Learn more about opportunities with us at jobs.manulife.com.
Join us now!
