Descripción del empleo
Job Duties and Expectations :
Responds to customer inquiries regarding service, billing, equipment, features, activations, and / or changes to account information taken via telephone, mailings, fax, or e-mail.
Utilizes computer / on-line guidelines in responding to customer inquiries.
Informs customers about services available and assesses customer needs.
Handles customer problems related to product function or the replacement of defective parts.
Completes, processes, and maintains applicable paperwork and records.
Gathers information, researches / resolves inquiries and logs customer calls.
Strives to resolve customer issues on the first call without having to transfer callers.
Follows escalation procedures as needed.
Requerimientos del empleo
Any previous call center experience is a plus, but not required. Must be comfortable working on a computer and talking on the phone!
For Work-at-Home Bring Your Own Device (BYOD) Set-up, requirements include a desktop or laptop with at least i5 and 4 GB RAM and 15 mbps or greater wired internet connection.