FinOps Team Lead - GERM
Amazon
Pasay City , PH
5d ago

DESCRIPTION

Amazon is looking for an energetic and enthusiastic candidate to join the fast paced world of Payroll operations. We are not an average retailer and this is definitely not your average payroll position reporting in through Amazon Finance Operations.

We’ll give you the opportunity to really make a difference to our business. We’re looking for exceptional people with outstanding auditing skills, problem solving skills, payroll process combined with payroll system knowledge, and customer service passion.

Amazon seeks a Team lead with at least 7 years payroll experience in a large customer-oriented corporate environment. Payroll is processed on a Weekly, Bi-weekly and Monthly basis in multiple states, and this person will perform a variety of technical tasks relative to assigned areas of responsibility including data compilation and supporting the Payroll Team.

Responsibilities also include :

  • Manage the Global Employee Receivables Program for the APAC and NA region
  • Deliver results on the defined process SLA's, monitor real-time service levels and schedule adherence, and work with the team for achieving and exceeding performance targets
  • Handle employee / upstream team's queries related to over payment calculations, repayment plans, or local law compliance
  • Review escalations, engage resources proactively to address issues, and create seamless processes
  • Drive projects with upstream teams to reduce over payments, and to simplify upstream and internal processes.
  • In addition to the above responsibilities, this role will drive effective teamwork, communication, collaboration, and commitment across multiple teams to assist in the collection of over payments.
  • Ensures growth and development of team members through regular monitoring of performance metrics and mentorship
  • Responsible for knowledge management of the team, identify the training needs, and work with team trainer / SME to up skill the team
  • Perform a periodical review of standard operating procedures
  • Liaise with payroll vendor on behalf of GERM for resolving issues regarding paycheck details, stop payment requests, direct deposit reversal, setting up of new deduction codes, and creating ad-hoc reports
  • BASIC QUALIFICATIONS

  • B.com / MBA / M.com or equivalent degree
  • 7+ years of experience in Payroll
  • Ability to analyze and determine root causes, help create controls to mitigate defects, and provide clear written responses to stake holders.
  • Excellent verbal, written and listening skills.
  • Proficient in Microsoft Excel and Word
  • Flexible to work in shifts
  • PREFERRED QUALIFICATIONS

  • Prior experience in Payroll
  • Excellent verbal and written skills
  • Strong experience with customer service / collections
  • Strong problem solving and analytical skills
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