Salesforce Developer - Service Cloud
Muntinlupa City, Philippines
3d ago
source :

The Salesforce Service Cloud Consultant with Integration and experience will work within the pre-deploy design and configuration function of the RCI Salesforce Systems business team.

The Salesforce Service Cloud Consultant maintain a blend of responsibilities that span the spectrum of Service cloud configuration, Communities and Force.

com development. Responsibilities include (but are not limited to) :

  • Participating in strategic and tactical planning discussions to continuously improve the platform
  • Participating in integration designs and developments
  • Configuring and maintaining the functional objects of Service Cloud
  • Creating and managing workflow rules, data validations, triggers, and object customizations where required / appropriate
  • Creating and maintaining reports and dashboards
  • Customizing service cloud fields, page layouts, record types, searching, list views, etc (which may include, where appropriate, using Visualforce and / or Apex)
  • Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required
  • Creating and maintaining system interface diagrams, functional designs, and technical specifications
  • Proactively identifying production risks and creating actionable mitigation plans
  • Participating in the Agile development process where applicable / appropriate
  • The Service Cloud administrator will work alongside their fellow Salesforce team to understand and proactively monitor all aspects of the Service Cloud configuration.

    Where applicable and necessary, she / he will collaborate with internal / external Salesforce Architects / Integrators solutions and / or other internal data / technical associates when the complexity of identified solutions warrants it.

    The successful candidate will work with key stakeholders to execute configuration & development changes derived from specific RCI initiatives or resulting from Salesforce platform releases / upgrades.

    Qualifications :

    Education : Graduate (Technology is preferred) with relevant work experience.

    Technical Requirements : Certified Salesforce Administrator and Certified Service Cloud Consultant with Integration and Community Cloud work experience is preferred.

    Knowledge and Skills :

  • Minimum 4 to 5 years' experience in Salesforce Service Cloud Administration with (Apex classes, triggers and Visual force) implementation is preferred
  • Strong exposure to integrations to external systems through middleware
  • Experience working on Communities, Marketing Cloud knowledge added asset
  • Deep understanding of technical requirements, system configuration, user requirements and all related policies and procedures
  • Experience working with workflows and triggers to automate tasks
  • Experience creating custom objects and / or apex pages considered an asset
  • Ability to work / meet deadlines
  • Excellent verbal and written skills
  • Apply
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