This is an American Healthcare Company, known and most trusted in the World. They have a broad range of branded generic pharmaceuticals, medical devices, diagnostics, and nutrition products.
Consistent with its position as a worldwide market leader, its key brands are among the top Philippine products in relevant categories.
Benefits : Free Shuttle Services
HMO and Life Insurance
Sick leave, vacation leave
Seminars and online resources about a health-related topic
Recreation and Sports Activities
Bachelor's degree graduate in any course
Must be Both Fluent in Mandarin and English
Preferred experience in data migration
With or without Medical Background
Willing to train
Good communication / coordination skills
CSR Experience is a high advantage
Handle phone, email, and chats professionally and friendly matter
Assist customer in their inquiry regarding medical devices
Provide first level support in troubleshooting customer concerns across the designated product range by analyzing customer problems and asking the appropriate questions to support the resolution.
Documenting concern and inquiries using the appropriate guidelines and procedures to ensure the completeness and accuracy of the records.
Communication of concern investigation conclusions to customers through written reports and phone conversations.
Initial Interview and Exam