The Impact : This is S&P Global Credit and Collections team
The Career Opportunity : Working with the global team and clients.
The Team / The Business : The team is responsible for the collection of all accounts receivable.
Your Skills : Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.
Other Role / Duties : The Senior Collection Agent will be responsible for supervising a team of collections agents.
Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
Assisting the Team Leader in supervising the collections team which includes team collections strategies, workflow assignments and performing account reviews.
Subject Matter Expect with Collections process (covering across Region - APAC, EMEA and US), work closely with Team Lead with the mastery.
Ensuring adherence to policies and procedures related to payment, cancellation and suspension / termination of customer services
Managing customer complaints and first level escalations
Work closely with Team Leader and S&P Global management to implement process policies , improvement plan and platform knowledge that will contribute to effective collections and reduction of delinquency
Managing ongoing training of Associate Collectors (covering APAC and EMEA) and assisting in mutual support and knowledge sharing of the global Credit and Collections team
Execution of special projects and high level of data reporting and presentation concerning Collections as required
Work closely with Team Lead in process training to new hires and refresher training to existing team member.
Bachelor''s Degree of Business Management or any related course
Minimum 4 years of experience in Credit and Collections, Accounts Receivables / B2B end to end collection process
Excellent verbal and written English communication and process training
Excellent interpersonal, motivational, leadership skills and problem solving skill
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
Advanced knowledge of MS Office Suite including Excel
Knowledge of Akritiv or other collections strategy systems a plus
Office location : Tiendesitas, Pasig
Shift schedule : Midshift but flexible to schedule based on business needs