Senior Collector
S&P Global
Pasig City , PH
5d ago

The Impact : This is S&P Global Credit and Collections team

The Career Opportunity : Working with the global team and clients.

The Team / The Business : The team is responsible for the collection of all accounts receivable.

Your Skills : Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

Other Role / Duties : The Senior Collection Agent will be responsible for supervising a team of collections agents.

Key Responsibilities

  • Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
  • Assisting the Team Leader in supervising the collections team which includes team collections strategies, workflow assignments and performing account reviews.
  • Subject Matter Expect with Collections process (covering across Region - APAC, EMEA and US), work closely with Team Lead with the mastery.
  • Ensuring adherence to policies and procedures related to payment, cancellation and suspension / termination of customer services
  • Managing customer complaints and first level escalations
  • Work closely with Team Leader and S&P Global management to implement process policies , improvement plan and platform knowledge that will contribute to effective collections and reduction of delinquency
  • Managing ongoing training of Associate Collectors (covering APAC and EMEA) and assisting in mutual support and knowledge sharing of the global Credit and Collections team
  • Execution of special projects and high level of data reporting and presentation concerning Collections as required
  • Work closely with Team Lead in process training to new hires and refresher training to existing team member.
  • Required Skills

  • Bachelor''s Degree of Business Management or any related course
  • Minimum 4 years of experience in Credit and Collections, Accounts Receivables / B2B end to end collection process
  • Excellent verbal and written English communication and process training
  • Excellent interpersonal, motivational, leadership skills and problem solving skill
  • Commitment to excellent customer service
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Advanced knowledge of MS Office Suite including Excel
  • Knowledge of Akritiv or other collections strategy systems a plus
  • Office location : Tiendesitas, Pasig
  • Shift schedule : Midshift but flexible to schedule based on business needs
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