Technical Support Representative - iiNet
iinet Philippines
Pasig, NCR, PH
6h ago

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited.

TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX.

Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom.

Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

Job Responsibilities :

  • Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, VOIP phone and wireless networks
  • Resolve technical queries via telephone
  • Diagnose and escalate faults
  • Provide excellent customer service
  • Job Requirements :

  • Associate Degree / Vocational Course in IT, Computer, Electronics, or Telecommunications field with 12 months BPO Experience
  • Bachelor’s / College degree in IT, Computer, Electronics, or Telecommunications field with 6 months BPO Experience.
  • Excellent customer service attitude
  • Excellent verbal and written English communication skills
  • Friendly, positive manner and great at establishing rapport with customers
  • Experience with modem router configuration, wifi setup and troubleshooting is desired
  • Experience with a telecommunications / IT account supporting copper, cable or fibre internet technologies is an advantage
  • We are committed to attracting, developing, and retaining the best people by offering a flexible, diverse, and inclusive workplace where hard work is truly rewarded and multiple opportunities to grow your career.

    Our team members are passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients.

    If you have growth mindset and you thrive under pressure, you are probably a great fit for our team!

    Interested? Send your resume today!

    TPG Telecom is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.

    Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

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