The Quality Auditor is responsible for reviewing, confirming, and reporting compliance with process or procedure requirements, Quality certifications, and / or Accenture Delivery methodology.
Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
Creates error trend analysis, scorecards and proposes immediate action plans to operations
Responsible for confirming, managing and improving compliance with International Standard Organization(ISO) and / or quality certifications using Accenture methodology
Develop and maintain quality audit processes / procedures
Acts as point of contact for updates on policies and procedures
Retain skills in functional area of expertise through frequent on the role experiences and ongoing education, training and certification
Ensure high quality work products and processes, e.g.
Fact based findings followed
Independence in audits
Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices
1) Candidate must possess at least a Bachelor's / College Degree 2) At least 6 years Quality Assurance work experience in a BPO / Shared Services environment 3) At least 3 years supervisory experience in managing a team 4) Excellent written and verbal communication skills in English 5) Greenbelt certification / training is preferred
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.